Frequently Asked About Our Terms
Violations trigger a warning, account review, or suspension depending on severity. Minor breaches result in a warning email; repeat or serious breaches may lead to account closure. You can appeal suspensions through our compliance team. All funds remain accessible for withdrawal unless the account is frozen due to fraud investigation.
Yes. Request account closure through account settings under Security. Any remaining balance will be withdrawn to your registered payment method within the standard processing window—DANA, OVO, GoPay and QRIS transfers typically complete within one hour of approval.
Deposits via DANA, OVO, GoPay and QRIS are processed instantly; once confirmed, they cannot be reversed by us. If you believe the deposit was unauthorized or erroneous, contact support with proof. We review such claims and may credit your account at our discretion.
We update terms periodically and notify you by email and in-app alert. Changes take effect 14 days after notice. Continued use of your account after the notice period means you accept the new terms. You can review your acceptance history in account settings.
Our liability is limited to the value of the transaction in dispute. We investigate payment failures within 48 hours. If we find an error on our side, we correct it within 24 hours. For DANA, OVO, GoPay and QRIS failures, contact your payment provider; we support your claim with transaction logs.
Account access requires your login credentials and, on new devices, a verification code sent to your registered phone or email. We strongly recommend changing your password monthly and enabling device notifications. Unauthorized access is logged. If you suspect a breach, reset your password immediately and contact support.
We retain account records, gameplay logs and payment history for the duration of your account plus seven years for regulatory and dispute purposes. Personal identifiers are anonymized where permitted by law. You can request a data export before account closure through our compliance contact.
