Reference

Legal Framework Built Around Your Account

When you open an account with lotre adalah, your data, your deposits via DANA, OVO, GoPay and QRIS, and your withdrawal requests are handled according to strict operational…

Data ProtectionAccount SecurityWithdrawal VerificationSupport Channels
lotre adalah Legal Framework Built Around Your Account
REACH OUR TEAM

How to Contact Us About Legal Matters

Live Chat Open your account and tap the chat icon in the bottom-right corner of your…
Email Support Email [email protected] with your registered phone number and the subject line Legal Query.
In-Account Help Log into your account, navigate to Settings > Legal & Support, and submit a…
SECURITY & TRANSPARENCY

What We Do to Protect Your Account and Data

Account Encryption

Your login credentials and withdrawal banking details are encrypted using HTTPS and stored in isolated database servers. When you submit a DANA, OVO, GoPay or QRIS deposit, the payment reference is tokenized so we never store your full payment credentials on our systems.

Withdrawal Verification

Every withdrawal request is manually checked against your account opening documents and original deposit method. We confirm the withdrawal amount and destination account match your profile before processing. You'll receive a notification within the app or via email when your request is approved.

Cookie & Session Handling

We use session cookies to keep you signed in across your devices and to remember your preferred language and game settings. Cookies expire after 30 days of inactivity. You can clear cookies in your browser settings at any time without losing your account data.

Data Retention Policy

Account records are retained for the duration of your membership and for 24 months afterward to comply with audit and fraud-prevention standards, where local law permits. You can request earlier deletion of non-essential data by contacting our legal support team.

Third-Party Payment Partners

We share your deposit records with DANA, OVO, GoPay and QRIS operators solely for transaction reconciliation and anti-fraud screening. No gaming behaviour or balance data is passed to payment partners. Each operator maintains their own privacy policy.

Access & Correction Requests

Write to [email protected] with the subject Data Access Request to receive a copy of all personal data we hold on your account. To correct or update any detail, log in, go to Settings > Personal Info, and make changes directly. Changes take effect immediately on your profile.

Legal Questions From Our Players

We collect your full name, date of birth, phone number, email address, and banking details (bank name, account holder and account number for withdrawals). This information is used only for account verification, deposit processing via DANA, OVO, GoPay or QRIS, and withdrawal fulfillment. Where local law permits, we may verify your details against identity records held by payment partners.

We retain your account records for 24 months after closure to satisfy audit and regulatory requirements in the regions where we operate. During this period, your data remains encrypted and is not used for marketing or promotional purposes. After 24 months, inactive account data is securely deleted unless local law requires longer retention.

Yes. Email [email protected] with the subject Data Access Request and we'll send you all data on file within 5 business days. To correct or update your phone, email or address, log in, open Settings > Personal Info, and edit directly. Changes are applied immediately and confirmed via email.

Every withdrawal is checked against your registration documents, original deposit method, and account history for fraud indicators. We confirm the destination bank account and amount match your profile. Withdrawals are then processed via the original deposit method (DANA, OVO, GoPay or QRIS) and usually arrive within 24 hours. You'll receive a confirmation notification in your account and via email.

If lotre adalah is acquired or ceases operations, player data is transferred to the acquiring entity under the same privacy standards, or securely deleted if no transition occurs. We will notify all active account holders via registered email address at least 30 days before any such change. Your data will never be sold to third parties or used for purposes outside gaming.

We use session cookies to keep you logged in, remember your preferences and language, and prevent fraud. Cookies expire after 30 days without activity. You can delete cookies in your browser settings or clear them from our site anytime without losing your account. Disabling cookies may affect login persistence on some devices.

Contact our support team via live chat (8 AM – 10 PM Jakarta time daily), email [email protected], or use the in-account form at Settings > Legal & Support. For urgent concerns about data security or withdrawal verification, use live chat first — responses typically arrive within 15 minutes during support hours. Players in Medan and Semarang reach our team on the same channels.